Privacy policy

PRIVACY POLICY

Last Updated: 9 September 2026

CapeRise Technologies (Pty) Ltd ("CapeRise Technologies", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our online store, purchase products from us, create an account, contact us, or otherwise interact with our Shopify-powered online store (the "Online Store").

By using our Online Store, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT CAPERISE TECHNOLOGIES

CapeRise Technologies (Pty) Ltd is a South African technology company providing technology products and services to businesses and consumers.

For purposes of applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), CapeRise Technologies may act as the responsible party in relation to personal information collected through our Online Store.

2. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, information collected automatically when you use our Online Store, and information received from third parties.

2.1 Information you provide to us

Depending on how you interact with our Online Store, we may collect:

  • Full name and surname

  • Business or company name

  • Billing address

  • Delivery or shipping address

  • Email address

  • Telephone or mobile number

  • Account login information

  • Order information

  • Products purchased

  • Payment and transaction information

  • Information provided when contacting customer support

  • Information contained in enquiries, reviews, feedback, or other communications

  • Information you provide when subscribing to marketing communications

  • Any other information you voluntarily provide to us

You should only provide personal information that is accurate and necessary for the relevant transaction or interaction.

2.2 Payment information

Payments made through our Online Store may be processed by third-party payment service providers.

Depending on the payment method selected, your payment details may be collected and processed directly by the relevant payment provider.

We generally do not have access to your complete credit card, debit card, banking, or other sensitive payment credentials.

Payment providers may process your information in accordance with their own privacy policies and terms.

2.3 Information collected automatically

When you visit or use our Online Store, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages viewed

  • Products viewed

  • Search queries

  • Referring website or source

  • Date and time of visits

  • Time spent on pages

  • Shopping cart activity

  • Purchase and browsing behaviour

  • Technical information relating to your device and connection

This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments

  • Delivering products

  • Providing order confirmations and updates

  • Managing customer accounts

  • Providing customer support

  • Responding to enquiries and requests

  • Processing returns, refunds, exchanges, and warranties

  • Preventing fraud and detecting suspicious or unlawful activity

  • Maintaining the security of our Online Store

  • Improving our products, services, website, and customer experience

  • Understanding how customers use our Online Store

  • Conducting analytics and reporting

  • Communicating important information relating to your orders or account

  • Sending marketing communications where permitted by law

  • Personalising your experience

  • Managing promotions, competitions, or other campaigns

  • Complying with legal and regulatory obligations

  • Establishing, exercising, or defending legal rights

  • Protecting the rights, property, safety, and security of CapeRise Technologies, our customers, and others

  • Performing other purposes that are compatible with the purposes described above or otherwise permitted by applicable law

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information on one or more of the following grounds:

  • You have provided consent;

  • Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;

  • Processing is necessary to comply with a legal obligation;

  • Processing is necessary to protect a legitimate interest;

  • Processing is necessary to protect your vital interests or those of another person; or

  • Processing is otherwise permitted under applicable law.

Where we rely on consent, you may withdraw your consent at any time, subject to legal or contractual limitations.

Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.

5. SHOPIFY

Our Online Store is hosted and powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our Online Store, process orders, manage products, maintain customer accounts, and provide other e-commerce functionality.

When you use our Online Store, Shopify may collect and process certain personal information in accordance with its own privacy practices.

Shopify may process information relating to your use of our Online Store, including information necessary to provide its services, maintain security, prevent fraud, and support our store.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy on the Shopify website.

6. SHARING YOUR PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

  • Shopify and technology service providers

  • Payment processors and payment service providers

  • Banks and financial institutions

  • Courier and delivery companies

  • Warehousing and fulfilment providers

  • Website hosting and infrastructure providers

  • Analytics and reporting providers

  • Marketing and advertising service providers

  • Customer support and communication providers

  • IT and cybersecurity service providers

  • Professional advisers, including accountants, auditors, lawyers, and consultants

  • Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law

  • Business partners or service providers where necessary to provide requested products or services

We do not sell your personal information as a standalone product or service.

Third parties that process personal information on our behalf may be required to protect that information and process it only for authorised purposes, subject to applicable law and contractual arrangements.

7. CROSS-BORDER TRANSFERS

Some of our service providers, technology providers, payment providers, analytics providers, or other third parties may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable data protection laws, including POPIA where applicable.

This may include ensuring that the recipient provides an adequate level of protection, that appropriate safeguards are in place, that the transfer is otherwise permitted by law, or that the relevant individual has provided consent where required.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our Online Store may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites function, remember preferences, understand how visitors use websites, and provide relevant functionality.

We may use cookies for purposes including:

  • Keeping the Online Store functioning properly

  • Remembering shopping cart contents

  • Maintaining customer sessions

  • Remembering preferences

  • Authentication and account functionality

  • Security and fraud prevention

  • Website analytics

  • Understanding website traffic and usage

  • Improving website performance

  • Marketing and advertising

  • Measuring advertising effectiveness

  • Providing personalised or relevant content

Some cookies may be placed by third-party service providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Online Store.

Where required by law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

9. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you marketing communications about:

  • Products

  • Special offers

  • Promotions

  • New products

  • Services

  • Company news

  • Other information that may be relevant to you

We will use appropriate methods of obtaining consent where required by law.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still send you non-marketing communications that are necessary to fulfil an order, provide a service, manage your account, or comply with legal obligations.

10. CUSTOMER ACCOUNTS

If you create a customer account, we may process information associated with that account, including your name, contact details, login information, order history, addresses, and other information necessary to manage your account.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.

11. ORDER AND TRANSACTION INFORMATION

When you purchase products from our Online Store, we collect and process information necessary to complete the transaction.

This may include:

  • Your name

  • Contact details

  • Billing information

  • Delivery address

  • Order details

  • Payment status

  • Transaction details

  • Delivery information

  • Returns or refund information

  • Communications relating to your order

We use this information to process and fulfil your order, provide customer service, manage returns and warranties, maintain appropriate business records, and comply with legal requirements.

12. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Unauthorised alteration

  • Destruction

  • Accidental or unlawful processing

Security measures may include access controls, authentication, encryption where appropriate, monitoring, secure systems, and other safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You acknowledge that you provide information over the internet at your own risk.

If we become aware of a security compromise affecting your personal information, we will take appropriate steps in accordance with applicable law.

13. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Providing services

  • Maintaining business and financial records

  • Managing warranties and returns

  • Resolving disputes

  • Preventing fraud

  • Complying with legal and regulatory requirements

  • Establishing, exercising, or defending legal claims

  • Maintaining appropriate business records

Different types of information may be retained for different periods depending on the purpose and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or otherwise dispose of it where appropriate.

14. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction or updating of inaccurate, incomplete, or outdated personal information;

  • Request deletion of personal information where permitted by law;

  • Object to certain processing of your personal information;

  • Object to direct marketing;

  • Withdraw consent where processing is based on consent;

  • Request information regarding how your personal information is being processed;

  • Lodge a complaint with the Information Regulator where you believe your privacy rights have been infringed.

Certain rights are subject to legal limitations and exceptions.

We may need to verify your identity before processing a request concerning your personal information.

15. REQUESTING ACCESS TO YOUR INFORMATION

If you wish to request access to personal information held by CapeRise Technologies, please contact us using the details provided below.

Your request should provide sufficient information to enable us to identify you and locate the relevant information.

We may require additional information to verify your identity.

We will process requests in accordance with applicable legislation and may charge a permitted fee where applicable.

16. CORRECTING YOUR INFORMATION

If you believe that personal information we hold about you is inaccurate, incomplete, misleading, or outdated, you may request that we correct or update it.

Where appropriate, we will take reasonable steps to correct or update the information.

17. DELETING YOUR INFORMATION

You may request that we delete personal information we hold about you where there is a lawful basis for doing so.

We may be required to retain certain information to comply with legal, accounting, tax, regulatory, contractual, fraud-prevention, or other legitimate requirements.

Where we are legally required to retain information, we will retain it only for the required period and continue to protect it appropriately.

18. CHILDREN'S PRIVACY

Our Online Store is not intended to knowingly collect personal information from children without appropriate consent or authorisation where required by law.

If you believe that a child has provided personal information to us in circumstances where this was not appropriate, please contact us so that we can investigate and take appropriate action.

19. THIRD-PARTY WEBSITES

Our Online Store may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

When you leave our Online Store or interact with a third-party service, we recommend that you review that third party's privacy policy before providing personal information.

20. SOCIAL MEDIA

If you interact with CapeRise Technologies through social media platforms, the relevant platform may collect and process information about you in accordance with its own privacy policy.

Information that you voluntarily make publicly available on social media may be visible to others.

We are not responsible for the privacy practices of social media platforms.

21. THIRD-PARTY ANALYTICS AND ADVERTISING

We may use third-party analytics, advertising, and marketing technologies to understand how visitors use our Online Store and to measure or improve our marketing.

These providers may collect information such as:

  • Device information

  • IP address

  • Browser information

  • Website activity

  • Pages visited

  • Products viewed

  • Purchase activity

  • Advertising interactions

Where required, we will obtain appropriate consent for applicable tracking technologies.

You may be able to control certain advertising or tracking technologies through your browser, device settings, or the relevant third-party service.

22. FRAUD PREVENTION

We may collect and process information to identify, investigate, and prevent:

  • Fraudulent transactions

  • Payment fraud

  • Account abuse

  • Identity theft

  • Unauthorised access

  • Cybersecurity threats

  • Other unlawful or suspicious activity

We may share relevant information with payment providers, financial institutions, fraud-prevention services, law-enforcement authorities, or other appropriate parties where reasonably necessary or legally permitted.

23. BUSINESS TRANSFERS

If CapeRise Technologies undergoes a merger, acquisition, restructuring, sale of assets, change in ownership, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable privacy and data protection laws.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our Online Store

  • Changes to technology

  • Changes to third-party services

  • Changes to applicable laws or regulations

  • Changes to our privacy practices

The "Last Updated" date at the top of this Privacy Policy indicates when the policy was most recently revised.

We encourage you to review this Privacy Policy periodically.

25. PRIVACY COMPLAINTS

If you have a concern or complaint regarding how we handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the South African Information Regulator.

Information regarding the Information Regulator and its complaint procedures is available from the official Information Regulator website.

26. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related complaint, please contact CapeRise Technologies using the contact details published on our Online Store.

CapeRise Technologies (Pty) Ltd

Email: info@caperise.co.za

Telephone: 068 294 2290

Website: CapeRise Technologies Online Store

We will take reasonable steps to respond to privacy-related enquiries and requests within the periods required by applicable law.

27. ACKNOWLEDGEMENT

By using our Online Store, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how CapeRise Technologies may collect and process personal information in connection with the Online Store.

This Privacy Policy should be read together with our Terms of Service, Refund/Returns Policy, Shipping Policy, and any other applicable policies published on our Online Store.

CapeRise Technologies (Pty) Ltd

Last Updated: 9 September 2026