Shipping policy

Shipping Policy

Last updated: 9 September 2026

Thank you for shopping with CapeRise Technologies (Pty) Ltd.

This Shipping Policy explains how we process, ship, and deliver orders placed through the CapeRise Technologies online store.

By placing an order through our online store, you acknowledge and agree to the terms of this Shipping Policy.

1. Shipping Area

CapeRise Technologies currently ships orders within the Republic of South Africa.

We may expand our delivery area in the future. International shipping is not currently available unless specifically agreed to with CapeRise Technologies before an order is placed.

2. Order Processing

Orders are generally processed during normal business days, Monday to Friday, excluding South African public holidays.

Orders are normally processed within 3–7 business days after payment has been successfully received and verified.

Order processing may take longer in certain circumstances, including where:

  • A product is temporarily unavailable from our supplier.

  • Additional payment verification is required.

  • The order contains products requiring special handling.

  • The delivery address or contact information provided is incomplete or incorrect.

  • There are circumstances outside our reasonable control.

The delivery timeframe begins once the order has been processed and dispatched.

3. Delivery Times

Orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on the delivery destination, courier availability, product availability, and other circumstances.

The 3–7 business day delivery timeframe applies after the order has been processed and dispatched.

As order processing may take 1–3 business days, customers should allow approximately 4–8 business days in total from successful payment for an order to be processed and delivered under normal circumstances.

Delivery may take longer during periods of unusually high demand, public holidays, promotional periods, adverse weather, courier disruptions, supplier delays, or other circumstances beyond our reasonable control.

The stated delivery timeframe is an estimate and CapeRise Technologies will make reasonable efforts to ensure orders are delivered within the estimated timeframe.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery address

  • Order size and weight

  • Products purchased

  • Courier service selected

  • Delivery area

Available shipping options and applicable shipping costs will be displayed during checkout before payment is completed.

CapeRise Technologies reserves the right to change shipping charges from time to time. Any applicable shipping fee will be displayed before you complete your purchase.

5. Free Shipping

CapeRise Technologies may offer free shipping on selected products, orders, promotions, or during specific promotional periods.

Where free shipping is offered, the applicable terms and conditions will be displayed on the website or during checkout.

Free shipping promotions may be subject to minimum order values, geographical restrictions, product exclusions, or other conditions.

6. Courier Delivery

Orders are normally delivered using third-party courier and logistics providers.

Once an order has been handed over to the courier, delivery is subject to the courier's operating procedures, schedules, service areas, and delivery conditions.

CapeRise Technologies is not responsible for courier delays that are outside our reasonable control, although we will make reasonable efforts to assist customers where a delivery issue occurs.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.

Please ensure that the following information is correct:

  • Full name or business name

  • Street address

  • Suburb

  • City or town

  • Province

  • Postal code

  • Contact telephone number

  • Any relevant delivery instructions

CapeRise Technologies cannot be held responsible for delays, failed deliveries, additional delivery charges, or losses resulting from incorrect or incomplete information supplied by the customer.

If you realise that your delivery information is incorrect after placing an order, please contact us as soon as possible.

We cannot guarantee that delivery information can be changed once an order has been dispatched.

8. Delivery to Businesses

Where an order is being delivered to a business address, customers should provide the business name and any relevant reception, office, building, floor, or unit information.

Customers should ensure that someone authorised to receive the parcel is available during normal delivery hours.

9. Remote and Outlying Areas

Certain locations may be classified by our courier partners as remote or outlying areas.

Additional delivery charges or extended delivery times may apply to these areas.

Where an additional delivery charge is required, CapeRise Technologies may contact the customer before dispatch to confirm the applicable charge.

If the customer does not agree to the additional charge, the order may be cancelled and any eligible refund processed in accordance with our Refund and Return Policy and applicable law.

10. Tracking

Where tracking is available, customers may receive tracking information by email or through the contact details provided when placing the order.

Tracking information may take some time to become active after an order has been collected by the courier.

Customers are responsible for using the tracking information provided to monitor the progress of their delivery where applicable.

11. Failed Delivery Attempts

If a courier is unable to deliver an order because nobody is available to receive it, the address is incorrect, access to the property is unavailable, or for another reason attributable to the customer, the courier may make additional delivery attempts or return the parcel.

Additional delivery charges may apply where a parcel needs to be re-dispatched because of circumstances attributable to the customer.

If an order is returned to CapeRise Technologies because delivery could not be completed, we may contact the customer to arrange re-delivery.

12. Orders Returned to Us

If a parcel is returned to CapeRise Technologies because:

  • The customer provided an incorrect address;

  • The customer refused delivery;

  • The customer was unavailable to receive the parcel after the courier's delivery attempts;

  • The courier could not gain access to the delivery location; or

  • Another reason attributable to the customer,

we may charge reasonable additional shipping costs before re-dispatching the order.

If the customer requests cancellation instead of re-delivery, any refund will be handled in accordance with our Refund and Return Policy and applicable law.

13. Damaged Packages

Customers should inspect their package as soon as reasonably possible after delivery.

If a package appears visibly damaged upon delivery, customers should, where possible:

  1. Take photographs of the damaged packaging before opening it.

  2. Note the damage with the courier driver where possible.

  3. Contact CapeRise Technologies as soon as possible.

  4. Provide photographs and any other information requested to assist with the investigation.

If the product itself has been damaged during delivery, please contact us promptly so that we can investigate the matter with the courier and determine the appropriate resolution.

Customers should not dispose of damaged packaging or products until CapeRise Technologies has advised that they may do so.

14. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact CapeRise Technologies as soon as possible.

We may request photographs, order information, packaging information, or other details to investigate the issue.

Where an error has occurred on our part, we will take reasonable steps to correct the order.

15. Lost Shipments

If tracking indicates that a parcel has been lost or a delivery has not been completed within a reasonable period, please contact CapeRise Technologies.

We may investigate the shipment with the relevant courier.

Customers may be required to provide additional information to assist with the investigation.

We will take reasonable steps to resolve confirmed lost shipments in accordance with applicable law and our Refund and Return Policy.

16. Products Ordered Together

Where an order contains multiple products, items may sometimes be dispatched separately depending on product availability, warehouse location, supplier availability, or courier arrangements.

If products are shipped separately, the customer may receive more than one delivery or tracking number.

You will not necessarily be charged an additional shipping fee solely because an order is split into multiple shipments, unless this has been communicated and agreed beforehand.

17. Product Availability and Supplier Delays

Certain products available through our online store may be sourced from third-party suppliers.

Although we make reasonable efforts to maintain accurate stock information, product availability may change without notice.

If a product becomes unavailable after an order has been placed, we may contact the customer to discuss available options, which may include waiting for stock, selecting an alternative product, or cancelling the affected item.

Where an order or item is cancelled due to unavailability, any applicable refund will be processed in accordance with our Refund and Return Policy and applicable law.

18. Public Holidays and Peak Periods

Delivery and processing times may be extended during:

  • South African public holidays;

  • Weekends;

  • Black Friday and Cyber Monday periods;

  • Christmas and New Year periods;

  • Major promotional events;

  • Supplier shutdown periods; and

  • Other periods of unusually high order volumes.

Customers should take these potential delays into account when placing time-sensitive orders.

19. Delays Outside Our Control

CapeRise Technologies will make reasonable efforts to meet estimated processing and delivery times.

However, we cannot guarantee delivery within a particular timeframe where delays are caused by circumstances outside our reasonable control, including but not limited to:

  • Courier delays or operational disruptions;

  • Severe weather;

  • Natural disasters;

  • Road closures;

  • Strikes or industrial action;

  • Power or telecommunications outages;

  • Supplier delays;

  • Government restrictions or regulatory requirements;

  • Public emergencies;

  • Incorrect or incomplete delivery information;

  • Security incidents; or

  • Other events beyond our reasonable control.

Such circumstances do not automatically entitle a customer to cancel an order or claim compensation for consequential losses, subject always to the customer's rights under applicable South African law.

20. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact CapeRise Technologies as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered the fulfilment or dispatch process.

Any refund resulting from an approved cancellation will be handled in accordance with our Refund and Return Policy and applicable law.

21. Returns and Exchanges

Shipping arrangements for returned products, defective products, incorrect products, and exchanges are governed by our Refund and Return Policy.

Customers should not return products without first following the applicable return process provided by CapeRise Technologies.

Where a return is approved, we will advise the customer of the applicable return shipping procedure.

22. Delivery Confirmation

A delivery may be considered completed when the courier records the parcel as delivered to the delivery address provided by the customer.

Depending on the courier's procedures, delivery may be confirmed by a signature, electronic confirmation, proof of delivery, delivery photograph, recipient confirmation, or another delivery verification method.

23. Responsibility for Delivery

Risk in the goods and responsibility for delivery will be handled in accordance with applicable South African law.

Nothing in this Shipping Policy is intended to remove, restrict, or limit any consumer rights that cannot lawfully be excluded or limited.

24. Changes to This Shipping Policy

CapeRise Technologies reserves the right to update or amend this Shipping Policy from time to time.

Any changes will be posted on this page and will become effective when published, unless otherwise stated.

Customers should review the current version of this policy before placing an order.

25. Contact Us

If you have any questions regarding shipping, delivery, tracking, or an existing order, please contact CapeRise Technologies through the contact details provided on our website.

CapeRise Technologies (Pty) Ltd

Technology that helps businesses rise.

South Africa